About the experience
What can I expect from the event?
The Water Lantern Festival is a truly unforgettable experience where families, friends, and communities gather to celebrate life. It is a moving evening that brings together people of all ages and backgrounds. As thousands of lanterns illuminate the water, you will experience a beautiful and emotional moment that you will remember forever.
Who does the festival benefit?
The Water Lantern Festival is a for-profit event, but we are proud to support charities and non-profit organizations at every location. We are especially honored to collaborate with Make-A-Wish, helping to fulfill life-changing wishes for children with critical illnesses. You can visit each event's page to learn more about the local charities in your area. Our goal is to create donation opportunities, raise awareness, and build meaningful relationships with organizations that have a real impact.
Where is the experience held?
Parque Padre Hurtado, located at Av. Francisco Bilbao 8105, La Reina, Santiago Metropolitan Region, Chile. Lagoon Sector.
Does the experience take place indoors or outdoors?
This is an outdoor experience, so we recommend dressing appropriately for the weather. If the event cannot take place due to bad weather, you will receive a notification at the email address linked to your Fever account. If you have any doubts, please check your spam folder.
How long is the experience?
Duration may vary by city, but it typically lasts approximately 5 hours, taking place between 4:00 PM and 9:00 PM.
What time should I arrive?
Each event has a unique schedule, so we recommend checking your event guide for arrival recommendations. We suggest arriving on time to enjoy everything the festival has to offer. Parking and registration lines can be busy, so arriving early can help make your experience smoother.
What time are the lanterns launched?
Launch times vary by venue. Please check your event guide for the exact schedule. Generally, launches begin at sunset and last around 1 hour so that everyone has the opportunity to release their lantern.
Will food and drinks be available for purchase on-site?
Yes, there will be food and drinks available for purchase at the venue.
Is there parking?
Parque Padre Hurtado does not have its own parking lot. Although you can park on nearby streets, it tends to be very busy on weekends, so we recommend arriving by public transportation or using a ride-hailing app.
Will there be additional sessions?
Unfortunately, we cannot guarantee that new dates will be added. Please check the event website for updated availability, as the confirmed dates and times are those listed there.
Is there a dress code?
There is no dress code for Water Lantern Festival events; people usually come in comfortable clothes. We recommend bringing a blanket, mat, or lawn chair to sit on.
Are the lanterns collected after the event?
Absolutely. Our dedicated team collects every lantern once the event has concluded to ensure nothing is left behind. We are committed to protecting the environment. Learn more on our Environmental Commitment page.
Can I bring my own lantern?
To ensure safety and protect the environment, outside lanterns are not permitted. Only our specially designed lanterns may be used (U.S. Patent No. 10,711,959 B2), which are crafted to float safely and be easily retrieved. Depending on availability, you may be able to purchase additional lanterns at the event venue.
Can I bring my own food or snacks?
Yes, you can bring your own items. However, we will also have food trucks and sales stalls with a variety of delicious options.
About tickets
Where can I get tickets?
- On the Fever app, available on Google Play and the Apple Store.
- On the Fever website.
Can I buy tickets at the door?
There will be a box office open during the experience, but you run the risk of tickets selling out prior to the event. We recommend purchasing them in advance to secure your spot.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, it is not necessary. You can show your ticket directly from the "Tickets" section in the Fever app. You will also receive your QR code in the purchase confirmation email.
I can't find my ticket. What should I do?
Check the Fever app under the "Tickets" section. If you still cannot find it, please contact us. Remember to log in with the same account you used to make the purchase.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 2 hours before the event. If you wish to make a change, contact us and include the ticket identifier associated with your purchase. You can also check if this option is available by viewing your ticket in the "Tickets" section of the Fever app; if enabled, a "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not permitted under any circumstances. For more information, you can consult our T&Cs.
Can I make a group reservation?
Yes, to make large group reservations, please send an email to groups@feverup.com indicating the date of attendance and the size of the group.
Do you offer press passes?
If you are a journalist and wish to request a press pass, please send us an email at press@feverup.com.
About Event Accessibility
Do I need to arrive at the start of my scheduled session?
The event starts at 4:00 PM, and we suggest arriving with enough time to enjoy the full experience. Doors will close at 7:00 PM, and entry to the venue will no longer be permitted after that time.
Can I bring animals? Are service dogs allowed?
Yes, pets are allowed on the premises.
Is the venue accessible?
The event takes place at the Parque Padre Hurtado lagoon. For this reason, navigating certain areas may be uncomfortable or challenging for people in wheelchairs or strollers.
What items are prohibited at the experience? Can I smoke or vape?
For everyone's safety, entry is not allowed with:
- Weapons of any kind
- Illegal substances
- Glass containers
- Drones or laser pointers
- Vaping devices or cigarettes (complying with the regulations of the Parque Padre Hurtado)
Do you offer tickets for caregivers?
We do not offer special tickets for companions or carers.
Is the experience accessible for people with visual or hearing disabilities?
Parque Padre Hurtado is not accessible for people with visual impairments.
Are there chairs available? Can I be seated during the experience/exhibition?
Chairs will not be provided by the organization, but you are welcome to bring your own lawn chair, mat, or blanket to settle in and enjoy.
Will there be bathrooms available?
Yes, the venue has restrooms available for the event.
Will there be a lost and found area?
If you lose an item during your experience, please ask the staff on-site. If you need further help after the event, please contact us.
Is there a cloakroom/coat check?
No, we do not offer a coat check service.
Is there an age requirement?
The experience is suitable for the whole family.
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